Refund policy

1. Return window

You may return an item within 30 days of the day your order is delivered.

After that window we can no longer accept the return. The 30 days run from the delivery date shown by the carrier, not from the order date.

2. Condition of returned items

Items must come back unworn, unwashed and with their original tags attached.

An item that has been worn, altered, laundered or returned without its tags cannot be accepted, and we will send it back to you. Try things on over what you are wearing before removing tags.

3. Who pays return shipping

The customer pays return shipping, except when the error is ours.

If we sent the wrong item, or the item arrived damaged or defective, we pay the return shipping in full. Email us a photo with your order number and we will send you a prepaid label. In every other case — a size that did not fit, a colour that looked different, a change of mind — the return postage is the customer's cost.

4. Restocking fee

There is no restocking fee on any return.

5. How to start a return

Email support@originalfashionco.com with your order number and the item you are returning.

We will reply with the return address and confirm what to include in the parcel. Do not send an item back without emailing first, because an unannounced parcel cannot be matched to an order.

6. Refunds

Once the returned item reaches us and passes inspection, the refund is issued to the original payment method.

Inspection means checking that the item matches section 2. The refund covers the price paid for the item. Original outbound shipping is refunded only when the return is the result of our error. Your bank or card issuer decides how quickly the credit appears on your statement.

7. Exchanges

Exchanges follow the same 30-day window and the same shipping rule as returns.

Email support@originalfashionco.com with your order number and the size or colour you want instead. If the exchange is because of our error, we cover the shipping both ways.