Shipping policy

1. Where we ship

We ship within the United States.

For any destination outside the United States, email support@originalfashionco.com before you order and we will tell you whether we can ship to you and what it would cost.

2. Shipping rates

Standard shipping is $8.99, free on orders over $65, and express shipping is $13.

The rate that applies to your order is shown at checkout before you pay. The free-shipping threshold is calculated on the order total before tax.

3. Order processing

Orders placed before 12:00 PM Eastern Time on a business day are processed the same day.

Orders placed after that cutoff are processed on the next business day. Our business days are Monday to Saturday; we are closed on Sunday, so an order placed on Saturday afternoon or on Sunday is processed on Monday.

4. Delivery time

Delivery time is the carrier's transit time and begins after the order is processed, not when the order is placed.

Express shipping is faster in transit than standard shipping; neither changes the processing step in section 3. Once a parcel is with the carrier, its progress is in the carrier's hands.

5. Tracking

A tracking number is emailed to the address on the order as soon as the parcel is handed to the carrier.

If you have not received one after the processing time in section 3, email support@originalfashionco.com with your order number.

6. Addresses

We ship to the address entered at checkout, exactly as entered.

Check the apartment or unit number before you pay. If you spot an error and the order has not yet shipped, call (305) 545-8218 and we will correct it. Once a parcel has left, the address cannot be changed.

7. Lost or damaged parcels

If a parcel is lost in transit or arrives damaged, email support@originalfashionco.com with your order number and, for damage, a photo.

We open a claim with the carrier and resolve it with you. Damage in transit is our error, so section 3 of the refund policy applies and return shipping is on us.